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Building services company EIC has secured a maintenance contract with Tesco. The Midlands-based contractor, which has regional offices across the UK, has won the competitive tender to provide electrical maintenance for Tesco stores in the north of England and Scotland.

Managed from EIC headquarters in Warwickshire, the work will be carried out by teams from EIC’s northern and Scottish offices. The contract will include reactive maintenance of all Tesco electrical systems for more than 500 stores, from Express to Extras, across the region.

EIC has enjoyed a long relationship with Tesco and already provides electrical and mechanical installation services for new and refurbished stores across the UK. This latest agreement is the first facilities maintenance contract between EIC and the UK’s biggest retailer.

Nigel LeMarechal, joint managing director of EIC, has worked with Tesco for more than 15years and is delighted to see the relationship going from strength to strength. He said: “Tesco is one of the largest and most successful companies in the UK and has always been an important client for EIC.

Over the last year, EIC has increased the range of services it offers to clients, to include building and facilities maintenance. This is an evolution of the expert and highly-specialised M&E contracting capability on which the company was built. I am therefore delighted that one of our most valued customers has recognised the benefit of extending our remit and bringing us on board to manage their reactive electrical maintenance requirements."

Last year EIC completed work on a three-project contract to provide the full electrical and mechanical design and fit out for the new concept Tesco Home Plus stores at Cribbs Causeway Retail Park in Bristol, New Craighall in Edinburgh and Bracknell in Berkshire.

Sitel, the leading outsourced call centre provider has appointed EIC to deliver a facilities management solution for its eight UK offices. The contract commences this month for a term of three years.

The win comes after EIC’s successful delivery of small mechanical and electrical installation works and a number of refurbishment projects for Sitel. The company has now retained EIC to provide a complete hard service, facilities maintenance programme.

Ian Lyall, joint managing director of EIC, said: “We have been working with Sitel for the last seven years, providing small mechanical and electrical contracting services including several refurbishment projects. We are delighted that the company has taken out a new contract for its on-going building fabric requirements, based on the level of service we have provided in the past.

“This is a clear demonstration of how EIC has evolved over the last two years, drawing upon our 35 years’ worth of experience in the industry and expand on our services to provide a one-stop-shop building services solution for clients. Today we offer everything from design and installation to planned and reactive maintenance and it is thanks to this expansion that we are winning new customers and increasing the remit of our responsibilities with our existing clients.”

EIC’s integrated building services focus on two distinct business streams: Engineered Facilities Management and Engineered Building Services, enabling clients to access a package which is tailored to match their requirements. With a 24-hour “helpdesk” facility and a network of 12 regional offices - from Scotland to Cornwall - EIC can meet the needs of both local and national firms, wherever they are located.

This geographic network is a good fit for Sitel which has eight regional offices in the UK, in Accrington, Exeter, Dundee, Kingston upon Thames, Leavesden, Newcastle upon Tyne, Stratford upon Avon, Watford. Sitel has been ranked as the UK’s number one call centre provider by the Black Book of Outsourcing, as compiled by industry analysts Datamonitor.

Matt Turner, National FM Manager for Sitel, added: “As a leading provider in contact centre outsourcing, employing around 3,500 associates in the UK, we need an FM provider who can anticipate our requirements, respond quickly and work with us to minimise disruption to our business.

“EIC has carried out a number of projects for us so we feel confident the company will deliver a standard of work to ensure business continuity, and their team has worked closely with our Procurement Department to guarantee the specification meets our exact requirements.”