News Contact Us

As EIC continue to develop as a business throughout the UK, media exposure is growing. From news stories to opinion pieces EIC are regularly in Magazines, Journals and Newspapers. Working closely with a major PR company as part of our marketing strategy EIC have a commitment to supplying valued media commentary about our industry. "Read all about it" below in our regularly updated newsfeed.

Thursday, 25 November 2010 Contact Us

New Exeter office for EIC

Building services provider EIC has added a third delivery centre to its South West offering by opening a new office in Devon. The launch this month will bring EIC’s national network of regional offices to 13, and will be the third addition this year.

The new Exeter office, based at Matford Business Park, will work in conjunction with EIC’s existing regional offices in Redruth, Cornwall, and Plymouth, in providing the full range of mechanical, electrical, building fabric and facilities management services for customers across the two counties.

Damian Salmon, South West regional director, said the opportunities available in the region had seen the firm accelerate its plans to open the Exeter office, bringing the launch forward by more than two years. He said: “Despite the recession which has seen many contractors go to the wall and even some of the large providers struggling over the last 12 months, EIC is bucking the trend by continuing to win new business across the South West. This success has led us to invest in this new office in Exeter.

“As Devon’s county town and key business centre, having a presence in Exeter was a logical move for us and was planned originally for 2012. However, as one of the leading building services contractors in the South West, we are in the fortunate position of continuing to build up our client base and attract new employees, giving us the impetuous to accelerate our plans. Having recently picked up a number of contracts in the area we felt it was appropriate to bring forward our expansion plan, in order to provide a local point of contact for those new clients, while also maintaining our commitments to our existing customers.”

Wednesday, 24 November 2010 Contact Us

EIC signs Charter with North Somerset Council

£3m mechanical and electrical contract win for leading FM provider

After a competitive tender, North Somerset Council has appointed EIC to deliver hard service facilities management for its entire property portfolio, comprising corporate offices, libraries and 80 schools. The contract could be worth up to £1m per annum over the three year term.

This is the latest public sector contract for EIC, which also provides facilities management services for Wolverhampton City and Wiltshire County Councils.
The contract will be managed and delivered from EIC’s regional office in Bristol. The dedicated team will provide a comprehensive hard service facilities maintenance programme, including reactive maintenance and repair works, project and lifecycle replacement works and dilapidation reporting for all mechanical and electrical requirements.

Ian Lyall, joint managing director of EIC, said: “Over the years we have built up a wealth of experience within the public sector, growing from ad hoc mechanical and electrical contracting works to these large scale, long term contracts. We are delighted that North Somerset Council has chosen to offer us this three year contract which I believe is a reflection of the experience and reputation we have in the sector.

“Our success comes from a firm belief in understanding our clients’ needs and aligning our solutions to fit. With almost 40 years’ experience in the sector, we have the knowledge and expertise to anticipate their requirements, undertaking works which offer best whole life value and maximising cost savings.”

As part of the agreement, EIC signed up to the council’s official Partnership Charter, pledging to adhere to the authority’s standards, codes of practice and guidelines in their delivery of the contract.

Mark McSweeney, property services manager from North Somerset Council, added: “We have an extremely robust procurement process and it is important that all our contractors meet the high standards of service delivery that we have set here at North Somerset. EIC put forward a compelling case demonstrating how they intend to fulfil our requirements, and we look forward to working with them over the coming years.”

EIC offers two distinct specialist areas of expertise: Engineered Facilities Management and Engineered Building Services, enabling clients to access a package which is tailored to match their requirements. With a 24-hour “helpdesk” facility and a network of 12 regional offices - from Scotland to Cornwall - EIC can meet the needs of both local and national firms, wherever they are located.

Friday, 12 November 2010 Contact Us

Partnering to redefine facilities management

EIC Limited has become a founding partner of Mercury Alliance, a new model of service delivery for the 21st century. EIC Limited is one of five FM specialists which have come together to create a new, streamlined, cost saving alternative for customers nationwide.

The brainchild of Larch Consulting’s Mike Cant and former Diageo Procurement Director Chris Brady, Mercury Alliance brings together best-in-class hard and soft FM service providers in a quality assured, integrated service that eradicates complex supply chains and achieves significant cost savings in the process. Each of the founding partners has been handpicked for their independent quality of service excellence, national delivery capacity and commitment to collaborative working.

The other founder partners are:
• Independent catering group CH&Co
• Cleaning specialists ICM
• Leading workplace change-management firm Harrow Green
• International security giant Securitas

Between us, we have a turnover in excess of £350m and can offer clients access to a combined workforce of more than 16,000 and a national delivery capability across 67 UK and Republic of Ireland offices. Our combined blue-chip client base already includes Asda, the BBC, Kelloggs, Lloyds Bank, Microsoft and Tesco. In addition, the Alliance draws market intelligence consultancy services from experts at Larch Consulting.

As an Alliance Partner we are committed to implementing true cooperative working practices - including a single ‘helpdesk’ reporting structure and collaborative account management to achieve tailored, fit-for-purpose solutions which typically deliver more than 10 per cent client cost savings post-implementation.

Keith Gilliver, engineered facilities management director for EIC, said: “EIC has embraced the Mercury Alliance concept because this is where our customers are leading us. The market for service provision is changing and Mercury Alliance offers a new approach which, we believe, is closer aligned to our customers’ expectations. Cost reduction, without any compromising service delivery, will be vital for the successful provision of FM in the future and we firmly believe that Mercury Alliance offers the ideal model through which to deliver this.

“Becoming part of the Alliance will allows us to offer customers access to additional services, provided through our expert co-partners, with significant cost savings in comparison to other outsourcing solutions. The Alliance model of a single team providing an integrated, bespoke solution, sees clients retain their single point of contact while benefiting from additional expertise, streamlined management and transparent pricing, all culminating in quantifiable cost savings.”

Chris Brady, managing director of Mercury Alliance, added: “We are delighted to be working with the best-in-class providers for each element of the facilities management mix. We identified those firms which had both a proven track record and the ambition to help us fundamentally change the way companies manage their FM procurement and operational delivery.

“By integrating the complementary skillsets and sector experience of our partners we will be able to deliver substantial cost savings without compromising customer service, and develop FM solutions tailored specifically to individual client business needs.”

For more information about Mercury Alliance please go to:

Wednesday, 10 November 2010 Contact Us

Customer Contact Centre

With high customer satisfaction levels to achieve and technology lines and skill set differentials becoming more blurred, Customer service desk functionality has had to become more flexible, adaptable and receptive to change.

With increased levels of competition in the FM industry, service organisations need to give away additional services that are designed to add value to the end customer, with minimal cost in order to continue to protect user accounts. There are two ways to do this – offer a broader service and/or include some new proactive services.

EIC have always had the ability to take reactive calls which were managed across a ‘POD’ system at our Head Office at Alcester. To meet the demands of our clients, we have re-aligned our business to create a Customer Contact Centre. This will cater for these greater client requirements and to offer the “Added Benefits” to our customers in addition to efficiently dealing with their general needs associated with the contract.

To assist EIC to deliver this enhanced service level we have the pleasure in welcoming Sue McConaghy, an experienced Customer Contact services manager, into the EIC EFM team and EIC Ltd in general.

Sue has joined EIC from Balfour Beatty after running a team of 10 staff planning and allocating of reactive works to 15,000 properties nationwide, responsible for ensuring the Helpdesk team are meeting the SLA targets set and having control of the annual budget.